Cody Allen

Infrastructure & Network Engineer | NOC Team Lead with 9+ years owning uptime, incident response, and global infrastructure monitoring.

East Texas (Remote) [email protected] 737-394-5511 469-407-9815 (cell)

Experience

Level 3 NOC Engineer (Team Lead) L1 → L2 → L3 Fiber Sense Pty Ltd • Remote
July 2021 – Present
  • L1: Owned observability for 28 fiber infrastructure nodes across 5 countries, maintaining 99.97% uptime SLA through proactive monitoring and rapid incident response
  • L2 / Team Lead: Led 4-person NOC team across training, performance management, and on-call scheduling; authored SOPs adopted org-wide for standardized incident handling
  • L3: Drove Zabbix infrastructure monitoring; served as incident commander for critical events including power failures, security incidents, and emergency field coordination across time zones
  • Executed rapid troubleshooting and recovery: firewall remediation, remote PDU cycling, SIM diagnostics, and remote hands coordination to minimize MTTR
  • Architected GridWatch, an internal Electron toolset for real-time node monitoring, GPS-based asset tracking, and multi-vendor dashboard aggregation
Network Engineer ANI Network • Remote
March 2019 – July 2021
  • Owned monitoring and infrastructure reliability across 3 data center sites in Dallas and NYC
  • Established alerting framework in LibreNMS with custom thresholds and escalation paths
  • Deployed and managed Ovirt virtualization platform; implemented Graylog for centralized log aggregation and analysis
  • Configured network infrastructure: switch ports, VLANs, and on-site hardware; administered Asterisk PBX for company communications
Data Center Engineer Tier 1 → 2 → 3 IBM Cloud • Dallas, TX
March 2016 – March 2019
  • Tier 1: Provisioned and deployed 500+ bare metal servers; maintained hardware inventory and lifecycle management
  • Tier 2: Executed 100-rack data center POD buildout end-to-end: rack installation, fiber runs, switch cabling, and validation testing
  • Tier 3: Owned customer-facing escalations, maintained SLA compliance, and onboarded new technicians

About Me

Resourceful. Resilient. Creative when it counts.

I am a systems-oriented infrastructure and network operations professional focused on keeping critical environments stable, functional, and well coordinated. I approach issues with a systems-thinking mindset, working problems methodically through remote troubleshooting, dispatching field technicians, guiding on-site staff through repairs, or coordinating multi-team calls until resolution.

My experience includes network operations, telecom and signal monitoring, maintenance window scheduling, remote hands coordination, real-time incident response, and hands-on data center environments. I am comfortable operating in high-pressure, on-call situations and staying calm when issues escalate, working closely with security teams, field engineers, and clients while maintaining clear communication.

Alongside operational responsibilities, I bring practical familiarity with cabling, systems, and infrastructure hardware, and I regularly build small AI-assisted tools and automations to improve my workflows. My overall approach is practical, detail-oriented, and curious while making technical processes understandable for the people involved. I like to hit the ground running. Move fast and break things to get things done, but I can slow down as the situation needs.

Infrastructure-minded Systems Engineer · Applied AI · Cross-Domain Technical Strength

I use AI to build stuff.

Home Lab Enthusiast Japanese N3 Tool Builder Night Shift Veteran

Full Resume

Cody Allen

Location: Mineola, TX Website: codyallen.work Email: [email protected] Phone: 737-394-5511 Cell: 469-407-9815

Summary

Infrastructure & Network Engineer focused on keeping critical systems running through methodical troubleshooting, cross-functional coordination, and practical tool-building.

Experience

Level 3 NOC Engineer (Team Lead) L1 → L2 → L3 Fiber Sense Pty Ltd • Remote
July 2021 – Present
  • – L1: Owned observability for 28 infrastructure nodes across 5 countries, maintaining 99.97% uptime SLA
  • – L2 / Team Lead: Led 4-person NOC team; authored SOPs adopted org-wide for standardized incident handling
  • – L3: Drove Zabbix monitoring; served as incident commander for critical events across time zones
  • – Architected GridWatch Electron toolset for real-time monitoring and multi-vendor dashboard aggregation
Network Engineer ANI Network • Remote
March 2019 – July 2021
  • – Owned monitoring and infrastructure reliability across 3 data center sites in Dallas and NYC
  • – Established alerting framework in LibreNMS with custom thresholds and escalation paths
  • – Deployed Ovirt virtualization; implemented Graylog for centralized log aggregation
  • – Configured network infrastructure: VLANs, switch ports; administered Asterisk PBX
Data Center Engineer Tier 1 → 2 → 3 IBM Cloud • Dallas, TX
March 2016 – March 2019
  • – Tier 1: Provisioned and deployed 500+ bare metal servers
  • – Tier 2: Executed 100-rack data center POD buildout end-to-end
  • – Tier 3: Owned customer escalations, maintained SLA compliance, onboarded technicians

Tools Built

GridWatch (Electron) – Operations toolkit: real-time node monitoring, GPS-based asset tracking, multi-vendor dashboard aggregation

MindKeep (Electron) – Infrastructure command center for 4-node Pi cluster: Zabbix, Pi-hole DNS, Asterisk PBX, N8N automation, Whisper transcription

Skills

Infrastructure: Observability, Incident Management, Linux/CentOS, Cisco Networking, Firewalls, VPNs, BGP, OSPF, TCP/IP

Tools: Zabbix, LibreNMS, Graylog, Solarwinds, Docker, Portainer, ServiceNow, Wireshark, Ovirt, Asterisk

Home Lab: 4-node Raspberry Pi cluster: Zabbix Server, Pi-hole/Unbound DNS, Asterisk PBX, N8N automation, Whisper API

Development: Electron, JavaScript, .NET, Web Development, Database Management

Other: SLA/SLO Management, Process Documentation, Cross-functional Coordination, Remote Operations, Japanese (N3)

Education

Japanese Language Program NILS Language School • Ogori, Japan

2012 – 2014 • 18-month vocational language program, N3 proficiency

Get In Touch

Seeking Infrastructure Engineer or NOC Lead roles with ownership, complex problems, and teams that value building tools.

Email
[email protected]
Phone
737-394-5511
Cell
469-407-9815
Location
Mineola, TX
Download Resume